SuccessfulWorkplace

Probably my favourite tool in the arsenal of analyst techniques has to be decomposition. Whether it’s functional or process decomposition there is nothing like it for arranging problems into the big picture. Then breaking that picture down into its component parts so that you can start to make sense of it. And yet hierarchy, in […]

When people think of inside out they usually mean a perspective from the inside of something to the outside, as opposed to outside in — the view of a customer, business partner, or any third party. Inside out is considered the way of the past, as “outside in” has become a design mantra and a […]

BPM is a globally-themed concept that has remarkable similarities from country to country. In line with that, the following is a guest blog by Janne Eriksson of Sweden, a business process management professional who works in the Nordic Countries: I recently read an article by Swedish researcher Anna Rylander (University of Gothenburg) about Design Thinking. […]

A customer doesn’t see your technology when they interact with you, they see your process. They don’t know or care that you’re using Ruby or PHP, and they don’t know your compliance requirements. Customers see and feel the pleasure or pain of your business process management abilities. BPM’s two forks But there’s a dissonance in BPM […]

When, during a vendor presentation, the PowerPoint section separator mentions ‘Key Case Studies’ or something like that, you do one of the following – Lean forward in your chair and listen intently to see parallels to your own situation Yawn involuntarily. Or voluntarily, depending on who is running the slides. Pay great attention to the section […]

In his brand-new book, You Think You Are Doing Well? Become a Winner with Customer-centric Process Leadership, Janne Ohtonen has created what may well be the best primer on BPM to date. The book is written as a 52-week series of chapters that cover a broad range of business process management topics. Each is meant to be digestible […]

I recently attended the Criminal Justice Management event in London and presented a panel discussion on the topic of process efficiency within UK government. The event schedule was quite varied, with subjects on Intelligence Led Policing, Enabling Communication through Interpretation and Translation Services, Improving Performance Management and Boosting Workforce Capability and powered by both process […]

These are crazy times for change, threatening to disrupt so much of what we’ve worked so hard to achieve over the past decades of information technology and business process. The toughest part of disruption is knowing that what took so much energy to figure out can be so quickly plowed under by something smarter, faster […]

We’re a funny lot. For years we’ve been talking about data and process as though they were two different things. Guess what…they’re not. Process involves the activities of getting work done and data both describes process and is also the beginning and end points of work. We consume data in processes and we produce data […]

Recent research has shown that there is a simple method to vastly improve the chance that people will do what you want. For the moment I’ll hold off on what that is, because the story starts way before this. To get a BPM project right, a few things need to happen. Challenge 1: Capture and […]

…that’s right. I don’t belong here. In fact, what the hell am I doing here? Before you jump to the wrong conclusions, those aren’t my words. You’ll know whose words they are in just a minute. But before that, I want to spend a moment to talk about something that seems to be (but probably […]

Cloud technology continues to transform the way business is done. It has had an impact on the way software is bought and sold but also on the quality of software itself. A true cloud offering, as opposed to a hosted version of an on-premise solution, makes it easier than ever for software companies to focus […]

Earlier today, I read something that made me snort on my afternoon coffee. Not just because it was funny, but because, to me it had some additional insight that I thought was worth sharing with you, especially when you think about Intelligent Processes and how they can be crafted for a BPM initiative. Here it […]

I know, right? How could anyone make that mistake? The fact is that more than a few corners of the marketplace know very little about the difference between BPM (business process management) and what’s typically called CEP (complex event processing). These two concepts are very different and understanding those differences in today’s business climate will […]