SuccessfulWorkplace

When people think of inside out they usually mean a perspective from the inside of something to the outside, as opposed to outside in — the view of a customer, business partner, or any third party. Inside out is considered the way of the past, as “outside in” has become a design mantra and a […]

A customer doesn’t see your technology when they interact with you, they see your process. They don’t know or care that you’re using Ruby or PHP, and they don’t know your compliance requirements. Customers see and feel the pleasure or pain of your business process management abilities. BPM’s two forks But there’s a dissonance in BPM […]

Fumbling for keys, credit cards, cables and passwords is so 2000′s. We’re moving to an all-in-one world where devices create convenience, hide complexity and most of all, fit our lives with little adjustment or learning curve. San Francisco-based Coin introduced a device last week that is the epitome of this trend — a small card that […]

When we think of mobile technology and the workplace, it’s very easy to go down one of two paths: I can be reached 24 x 7 and never get a break thanks to my smartphone I can work from anywhere and have freedom thanks to my smartphone Both of these paths are a real part […]

Asurion CEO Steve Ellis and CIO Barry Vandevier took the stage this morning at TUCON 2013 with a great story of our times. We live in a world increasingly dependent on mobile devices. In fact, we’ve reached a point that when technology fails, our daily routine is out of balance at work and at home. Knowing […]

Adidas announced at GigaOM’s Mobilize 2013 Conference that they’re creating a smartwatch that can provide location, speed, heart rate and serve music during workouts. That’s interesting, sure, but there’s something remarkable they’re adding: coaching. An athlete wearing the Adidas smartwatch will provide coaching through the watch’s screen or headphones. This is certainly a glimpse of what’s […]

It really takes two things for mobile retail to become the norm…it has to be high on the agenda of the major brands and it has to be an expectation of the consumer. We’re making progress on both fronts. A recent survey by Internet Retailer shows that 79% of retailers now find mobile commerce important, […]

Apple gave customer engagement management a tremendous boost with its release of the iPhone 5S and iOS 7, and most people don’t even realize it. While much of the world is talking about the smartphone’s fingerprint sensor and other obvious features, Apple quietly (very quietly, in fact) introduced much faster, separate processors that make their […]

The following is a guest post by Sean O’Shaughnessey. With the launch of the iPhone 5S, consumers have been treated to yet another leap forward in technology and ease of use, but that creates a problem as well. Enterprise consumers of mobile applications are setting their expectations of performance based on popular consumer applications on […]

The following is a guest post by Sandesh Sharanappa. The banking industry is poised for a sea change as a result of the changing global and national regulations, demanding customers, disruptive technologies and the arrival of non-traditional players offering retail banking services. The industry faces a challenge in providing seamless customer experience, becoming truly customer […]

It’s ridiculous, when you think about it…craziness. We expect our business and personal information to be available through a little device, our chosen smartphone, anytime, anywhere. Likewise, organizations expect any system on the organization’s ‘backend’ to be available to any employee, partner or customer…on any device… on the ‘front end’, 24 x 7, with no […]

We live in a world where business is moving faster each and every day. The time frames of the pre-Internet age where phones and fax were the norm would seem impossibly slow today. Unfortunately, it’s worse than that. While the speed of business picks up, there are new challenges that make managing information and decisions […]

It’s starting to look like brands and retailers are finally starting to understand the mobile device. It’s about time. Since the dawn of the smartphone, the world has predicted that mobile technology would change the retail landscape. Instead, there’s been very slow progress and an unfulfilled prediction. But we’re turning a corner, and reports are […]

Day 2 of the Gartner Application Architecture, Development and Integration Conference in London and I can’t help but ask myself, “Does the combination of cloud, mobile, social and data usher in the eventual end of the stand alone application? There’s a frank reality that these four ‘movements’, called the Nexus of Forces by Gartner, intersect […]